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Once your order has been shipped, it cannot be altered. You may request to return your order within 45 days.
We do our best to finish wheel builds on a similar timeline to other custom services. However, due to high demand and the intensity of labor, please give your order to take 1 to 3 weeks to complete. If you're working on a specific timeline or want an accurate ETA please contact us.
Every once in a while this email goes spam. We suggest checking your spam folder first. If you’re unable to find it there, your email address may have been spelled incorrectly or the email was never sent. Whatever the case may be, please contact us and we will manually send you the confirmation email.
Your order may not have shipped yet. Tracking notifications are sent as your order has been boxed up. There’s also a chance that the tracking information email ended up in your spam folder. Still can’t find the tracking information? Please reach out to us and we will send you a tracking number or help you figure out what is going on.
If you are unable to locate your order that has been scanned as delivered, you must contact The Lost Co within 3 days of the delivery scan. We will reach out to your local shipping facility to begin the process of locating your order. If you don't contact us within 3 days of the delivery scan, we are unable to coordinate with your local shipping facility and you will need to contact them directly.
We are proud to offer financing through Affirm. Details can be found at checkout or on their website. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.
Once orders have been shipped we cannot remove the signature requirement. It is possible to reroute your package to a convenient pick up location. If you would like us to reroute your package, please reach out to us.
Shipping carriers are in the peak season from Mid-October until after the New Year, which may result in shipping delays. If your order doesn't have a scan everyday don't worry, it is on the way. There might be a delay, but your order hasn't been lost. Keep an eye on the tracking page for the most up-to-date information or you can also sign up for email updates. Please reach out to us if you have further questions!
Yes, you can! We offer affordable international shipping rates for orders going all over the world. We recommend selecting FedEx International Economy for quick shipping at a reasonable rate. Just punch in your shipping address at checkout and you will see the shipping options we offer. However, some brands do not allow their products to be shipped internationally. If this is the case, there will be a note on the product page.
Unfortunately, due to our dealer agreements there are a select few brands that we cannot ship outside of the USA. These include, but are not limited to: Fox, Marzocchi, RockShox, and SRAM. We cannot make exceptions.
Duties and taxes are not prepaid and are the responsibility of the customer if applicable. We use the proper tariff codes to make most components duty-free, but we can not guarantee any final duties and fees implemented by your country's import process. There is nothing we can do about those laws. We will not change invoice pricing or send parts as a "gift", no matter the situation. This is against the law.
We strive to make this process as easy as humanly possible! Follow this link and it will take you to a page with detailed instructions on how to return the product to us for a refund or an exchange.
Returns are only accepted within 45 days of when you received your order.
A refund will be processed after your return has been received and inspected to ensure it is in new condition. You'll be notified when the refund has been processed on our end. It may then take 3-5 business days for your bank to process the refund and reflect it on your bank account. If you know we have received your return, and you have not received a notification, please reach out to us.
Most manufacturers like to process warranties directly or at your local dealer. If you contact us, we can help you to file a claim directly with the manufacturer, or help you find a local dealer. If you don’t have a local dealer, The Lost Co can certainly process a warranty claim. Processing a warranty through us will be slower since we will need to get the product back to our store before we can start the process. The Lost Co does not ship out replacement parts until a warranty has been finalized by the manufacturer. Attached is a list of manufacturer warranty pages for brands that we carry.
In short, mounting hardware are bushings to fit your shock in your bike. If your new shock is the same brand that is currently on your bike, you can simply reuse your old hardware so long as it is not damaged. Otherwise, you will need new hardware. To find your shocks specs, please check out our database of mounting hardware. If you cannot find your bike's specs in that database, please check out this YouTube video for detailed instructions on what to do next.
Not all fork travels are offered directly from Fox or Marzocchi. Our factory-trained technicians can build you the fork you need for your bike by simply installing a new air shaft assembly to adjust the fork to your desired travel. This is the same procedure done by the manufacturer at the factory and we offer it free of charge on most forks.
There is no physical difference between the upper and lower components of a 180mm and 140mm fork of the same model other than a different length air-shaft. We only offer sizes that are approved by the manufacturer.
When we swap out the air shafts, we always put fresh lubricants and oil into your fork per the factory specifications, ensuring your fork will work in tip-top shape when it arrives. Performing this adjustment will not affect your factory warranty in any way.
Manufacturing and supply chains have been inconsistent over the last two years. We are unable to accurately provide ETAs for out of stock products at this time. If you would like to be alerted when the item re enters our inventory, please sign up for a stock notification email.
We do not take pre-orders on any items unless otherwise stated on the specific product’s page. If you would like to be alerted when the item re-enters our inventory, please sign up for an in stock notification email.
We offer the best possible prices for all of the products in our inventory while keeping in accordance with dealer agreements. We will never up-charge or price-gouge products for any reason.
If you've found a product that is in stock and cheaper elsewhere, please feel free to reach out to us to request a price match.
The Lost Co is proudly located in beautiful Bellingham, WA. With trails just a short ride from our front door, we strive to be your first stop for all your mountain bike related needs in Bellingham. Our brick & mortar shop and all shipping/business operations can be found here:
The Lost Co
2106 Pacific St Ste 102
Bellingham, WA 98229
This is something we find ourselves asking every day. Long story short, The Lost Co. is a small, independently owned and operated bike shop located in Bellingham, WA. We consider ourselves "The World's Local Bike Shop" with crazy good customer service which helps riders all around the Earth. We seriously love what we do, and seriously love bikes. We are not a warehouse store. We're real, passionate riders, just like you. To learn more, check out our about us page!
Our local store in Bellingham is open Monday-Friday from 12am to 5pm Pacific Time. Our phone and live chat is availabe Monday-Friday from 12am to 5pm Pacific Time. We are closed on weekends and most major holidays.
Absolutely! Buy with confidence by checking out our insanely good Google reviews here. Still uneasy? Give us a ring at (360) 306-8827 during our normal business hours to chat with a real, live, bicycle-shreddin' human being! 🤘