We will be closed Friday, September 24th. Orders placed after 3pm Thursday, September 23rd will ship out the following Monday.
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Most of the carriers we use pick up packages from our shop at 2:30pm PST, therefore that is our shipping cutoff for that day. If you placed an order on Saturday or Sunday, it will be shipped out on the next business day as shipping carriers do not move packages on the weekends or holidays.
FREE Shipping on orders over $49 does not apply to oversized items: Complete Bikes, Frames and Wheels. Our FREE Shipping is only applicable for orders being shipped within the continental USA (This excludes; Alaska, Hawaii, and US Territories).When free shipping is selected we will ship your order with the carrier of our choosing that will deliver your order within 2-6 business days. If you would like to make special shipping instructions, please give us a call before placing your order to arrange that.
Orders that require going through our service department (custom travel changes, cutting handlebars, custom wheel builds, etc) may not ship in 1-3 business days as they will enter our service department queue. If you are worried about not receiving your order in time, please give us a call for current timelines.
Some parts and bikes must be special-ordered into the shop, or in some cases, drop-shipped to you straight from the manufacturer. We will contact you immediately if your order contains an item which is special-order and requires a delay in shipping time.
Yes we do! We have super cheap international shipping rates for international shipments. We recommend FedEx International Economy for quick shipping times and very affordable rates. Just punch in your shipping address at checkout and you will see your shipping options. Some brands, however, do not allow anyone to ship over international borders. If this is the case, there will be a note on the product page.
Yes we do! However, the large size of the box and import duties are pretty expensive, so please contact us for a shipping quote if you're looking to purchase a complete bike from us and you live outside of the USA.
We do use the proper tariff codes to make most components duty-free, but we can not guarantee any final duties and fees you are charged from your country's import process. There is nothing we can do about those, and they are completely up to your government's import laws. We will not change invoice pricing or send parts as a "gift" so that you do not experience import fees. This is against the law and something that we will absolutely not do, no matter the situation.
*We reserve the right to modify shipping expenses in special circumstances. We reserve the right to deny and refund an order if you are outside of our general shipping area for free shipping.